Technical FAQ

I keep getting disconnected from the cloud server.


Cloud server disconnects me when I leave my workstation and return after an extended period of time.


All cloud servers have the following settings applied when dealing with idle or disconnected sessions.

Active session limit = 16 hrs
Idle session limit = 16 hrs
When session limit is reached or connection is broken = Disconnect from session
End a disconnected session = 5 mins

Your users may be disconnected from their session, which in turn is ended after 5 minutes. In the past this disconnection can occur for the following reasons:

  • Internet connection dropout
  • Physical network disconnection
  • Hardware faults
  • Network adapter power saving features
  • Screen savers

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